Refund & Cancellation

In the UK, Pro is currently priced at £8.99 per month in the app’s pricing configuration. New Pro subscription checkout is paused during the Private Beta; any existing Pro subscription continues to renew through Stripe until cancelled. Prices shown are total payable amounts including applicable tax. When checkout is enabled, only Stripe prices configured as tax-inclusive are accepted, with Stripe automatic tax enabled to calculate applicable tax within the displayed total. Prices in other regions may differ.

Use Account or Billing and choose “Cancel plan”. The app asks Stripe to set cancellation at the end of the current billing period. Pro access ordinarily remains available until that period ends, after which the account moves to Free. You can resume while cancellation is scheduled, subject to the current Stripe status.

AI credit packs are one-off payments, not recurring subscriptions. New paid credit top-ups are unavailable during the free Private Beta; AI usage limits still apply. The app uses included monthly credits before any previously purchased top-up credits. Included monthly credits reset at the start of each UTC calendar month and do not roll over. Purchased credits remain in the account balance until used according to the current app logic; no expiry period or automatic expiry process is configured in the app. The app has no self-service refund workflow for credit packs.

Consumers generally have 14 days after entering an online service contract to notify us that they wish to cancel. You do not need to give a reason. Email support@improve-ops.com with a clear statement that you are cancelling and the email address on your account; you may also use the Contact page. Before checkout, you can request immediate access and acknowledge that a proportionate charge for service already supplied may apply if you cancel during the 14-day period. This does not waive your right to cancel. Do not assume the standard renewal cancellation button exercises the 14-day right. There is no self-service refund control in the app. We will review refund requests under applicable law and the contract; this page does not promise a discretionary refund.

Stripe notifies the app of payment failures and the app records the latest failure status. The app follows Stripe-confirmed subscription status; no separate grace period is configured in the application. Check the Billing page and any Stripe communication, and contact support if your access or payment status looks wrong.

The Account page’s “Delete my app data” action removes eligible project data and feedback while leaving your sign-in account and subscription unchanged. “Delete my account” schedules cancellation of any active subscription at the end of the current billing period, then deletes your sign-in account and eligible app data. Your access ends immediately, even if paid time remains. Projects with other editors or viewers are preserved and transferred to them. Stripe may retain billing records where required.