Security FAQ for business customers

When you request a diagnosis or ask the Project Coach, the relevant problem description, project context and coach notes are sent to an AI model through Base44's managed integration so it can produce a response. The AI only sees the content of the request you are making at that moment, together with the project context needed to answer it.

We make no claim that AI inputs are never used for model improvement. The app source does not identify the underlying model provider or its training terms, so we cannot promise that prompts or responses are excluded from training. If your organisation requires a contractual no-training guarantee, contact us before relying on one so we can confirm what the current provider terms allow.

Not necessarily. "Not used for training" is not the same as "deleted straight away." Some AI providers offer zero data retention arrangements for eligible business customers, where prompts and responses are not stored after a request is processed. We have not confirmed that such an arrangement is active for this app's requests, so we do not promise it here. If zero retention is a requirement for your organisation, contact us to discuss the current options.

The app stores your project content — problem statements, diagnosis and coach conversations, notes, tasks, tool-builder data and sharing membership — for as long as your account exists. The app does not set fixed retention periods for this data. Coach conversations are kept so you and your team can return to earlier work, and older messages may be compressed into a short summary to keep the context manageable. See our Privacy Policy for the full details.

On the Account page, choose “Delete my app data” to remove eligible project data while keeping your account, or choose “Delete my account” to schedule cancellation of any active subscription at the end of its current billing period and then remove your sign-in account and eligible app data. Account access ends immediately, even if paid time remains. Projects with other editors or viewers are preserved and transferred to them; Stripe may retain billing records where required.

Do not enter confidential, classified, export-controlled, personal, customer, commercially sensitive or security-sensitive information. Use anonymised descriptions wherever possible — for example, refer to "Product A" or "Line 3" rather than real identifiers.

Possibly. Some AI providers support zero data retention or enterprise data-processing agreements for eligible customers, and Improve-Ops can work with you to understand what the current provider terms allow and whether a stronger arrangement can be put in place. Email support@improve-ops.com or use our Contact page to start that conversation.